How to restore deleted products in BigCommerce
Published June 25, 2026
It happens to everyone: a product gets deleted by mistake - a wrong bulk action, a misclick, a script that did a little too much. In BigCommerce there is no "undo" for a deleted product, and support cannot pull it back for you. This guide walks through what you can actually do, and how a versioned backup brings the product back exactly as it was.
What BigCommerce lets you do natively
Once a product is deleted, it is gone from the catalog. There is no trash or recycle bin to restore it from. Your options without a backup are limited:
- Recreate it by hand. Possible for one simple product, painful at scale, and you will be missing data you no longer have.
- Re-import an old CSV - if you happen to have one. It can recreate the basic fields, but a CSV does not carry your image files, and re-imports often create duplicates or attach to the wrong rows.
Why manual recreation rarely brings it all back
A product is more than a name and a price. When you recreate it by hand, these are easy to lose:
- Product images (the actual files, at full resolution)
- Variants and options with their own SKUs, prices and stock
- Customer reviews
- The product's URL - recreating it can change the address and break links and SEO
- Category and brand relationships
How a versioned backup restores a deleted product
With Store Backup installed, every product is saved with its full history, so a deleted item is still safe in your backups. Restoring it is a few clicks:
- Open the Restore tab and pick a restore point from before the deletion.
- Find the product (search by name or filter by type).
- Click Restore. The product is recreated with its images, options, reviews and links intact.
Because the restore matches each item by its natural key (the SKU), you do not end up with duplicates, and a safety copy of the current state is taken first - so even the restore is reversible. The details are in Restoring data.
The best fix is to never need it
Restoring after the fact is great, but the real win is having backups already running before anything goes wrong. Store Backup runs automatically from the moment you install it - daily, weekly and in real time - so a deleted product is never more than a few clicks from coming back. It starts at $14.99 a month with a 7-day free trial; see the pricing.