FAQ

Quick, clear answers to the questions we hear most.

Does BigCommerce automatically back up my store?

BigCommerce is responsible for running the platform, not for giving you a way to undo your own mistakes - there is no built-in way to restore a product, page or customer you have changed or deleted by accident. That is what Store Backup adds: your own history of the store, and a way to restore from it.

Will it slow down my store?

No. The app works quietly in the background. Your storefront and your admin stay just as fast as before - your customers never notice it running.

What data does Store Backup protect?

Products (with options, images and reviews), categories, brands, customers, price lists, inventory, orders, pages, blog posts, redirects and your theme. See How backups work for the full list.

How quick is a restore?

Seconds for a single item. Pick a backup, choose what to bring back, confirm. That's it.

Could I end up with duplicate products?

No. We recognise each item by something that doesn't change - a product by its code, a customer by their email. If that code now belongs to a different item, you choose what to do: overwrite, skip, or bring yours back as a copy.

Can I restore just one thing, like the price?

A restore brings back an item's full saved version, not a single field. The trick: pick a backup from when that detail was still right, and restore the item from there.

Can I restore my entire store in one action?

Yes. Open a backup and use the Restore this backup button. To keep it safe, orders and your theme are only included if you tick them explicitly. You can also restore one item or a filtered set, in the same place.

Do you back up my orders?

Yes, with their line items and addresses. We never change an existing order. If you delete one, you can restore it on request - we recreate it as a new order (a new number; the customer is not re-charged).

Can I download my backups?

Yes, on every plan. Open any restore point and export it as a ZIP through a secure link, valid for 7 days and also emailed to you. The ZIP holds exactly what that backup captured - a full backup covers everything we track, a daily one is what changed that day.

What happens when the free trial ends?

You move onto the plan that matches your monthly orders - counted for you, nothing to report. You can switch plans in one click, or let automatic upgrades handle it as you grow. Manage or cancel anytime from the Plan and billing tab (or by uninstalling).

What happens if I uninstall the app?

We keep your backups for 30 days in case you reinstall - everything picks up right where it left off. After 30 days, they are permanently removed.

Is my data secure?

Yes. Your access key is scrambled and every store is kept separate. More in Security & privacy.